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‎12-13-2023 05:52 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I recently tried printing on my Smart tank Plus 551 and fond that blue was not printing.  I tried cleaning the heads using the app as instructed. went through 3 levels of cleaning and still no blue printing. I thought it might be that the print head needed to be replaced, however I have no error messages and when I open the print cartridge door the tray does not slide over indicating according to support that they don't need to be replaced.  I'm at my wits end, please help

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