• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP color laser jet cp 1215
Microsoft Windows 10 (64-bit)

Photo printouts have very fine lines of blue color where shadows are supposed to be. My printer was cleaned by the professional, but the lines remain. I replaced the blue cartridge. Now I have an additional thick green line. I tried everything I could find online, except I cannot change print quality. Tried printing on cardstock, the result was even worse. My monitor is not calibrated to printer, but I think that it wouldn't fix the blue line problem, just the darkness, which I adjust manually before printing.

received_2747188288902613.jpeg

received_939308953234088.jpeg

received_777103809707584.jpeg

1 REPLY 1
HP Recommended

First i would recommend checking the paper you are using and making sure it is not for a InkJet printer. The toner will not fuse correctly the paper and cause bad prints. Also i would recommend trying to clean the Laser Assembly dust prevension glass that is for each of the imaging units. I would also recommend, if you are using a heavier type or glossy type paper, to tell the  printer it has special paper in the paper settings. The machine will run it slower through the fuser assembly help fuse the toner better to your specialty type paper. If that doesnt work, i would recommend going for an InkJet type printer, as they do produce better photo quality prints.

 

Hope this helps,

thanks

Hope this helps, thanks.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.