• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-27-2025 01:09 PM

HP Recommended
Product: HP Smart Tank 7605 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Smart Tank 7600. I haven't had it that long and rarely print colour. Needed to recently and blue isn't printing at all. Running clean printheads programme a few times hasn't helped. Neither has cleaning the printhead contacts with de-ionised water. But as you can see from this section of the print diagnostic page, the blue is entirely missing. I've hardly used colour and the tanks are full so it's not an empty tank. so is it something to do with the tube going into the printhead? Somewhere else?

 

What do I do next? Is there a way of checking the tubes or blowing through? I saw this https://www.youtube.com/watch?v=jXhtJ4eFdaI but thought I'd better not try it without asking here if there's something else I should try.

 

By the way, are red and yellow and black OK? Each square is paler on the right than the left. Looking at help pages, I think that may be how it should look but thought I'd better check here too.

 

Thanks.Print quality diagnostic.jpg

Category:
4 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.