Blue not printing

[JamesOdom]

My printer has started not printing Blue. I did a 1st level cleaning and it was perfect, did a 2nd level cleaning and it was horrible on Blue and Green. The 3rd level cleaning had lines through the Blue and green. 

Every time i print some thing with blue it prints pink color. 

I am on the HP Ink Subscription plan and have did all the troubleshooting i can find.  

[Clive67]

Glad to find this question.  I have precisely the same - blue does not print, it comes out pink.  A dealbreaker.

Officejet Pro 6830.

[Kumar0307]

@JamesOdom, Welcome to the HP Support Community! I’m here to help.

I understand the print quality is not good. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Have you replaced the ink cartridge and check if that helps?

If yes, and the issue persists, I'm afraid the issue is with the printhead which is non-removable.

If not, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Clive67]

Hi Kumar,

Thanks you for your response.

I think the problem is probably the printhead.  I have tried most other things - all the cleaning etc programs available.  I'm fairly sure I have replaced most of the cartridges, but one tends to lose track over time.  The printer has given excellent service, but it's time to replace it.  Except for the lack of blue, it still prints beautifully sharp.  I print music scores, so that is important.

I would like a new printer with similar functions: scanning (also with feeder), copying etc.  It must also be compatible with my present level of Instant Ink, as I do not want to pay more monthly, as I don't print much.  I use Windows.

Would you kindly recommend a new printer?  I'm not one for the latest technology and bells and whistles.  If you have any good offers on sale, that would be nice.  Just point me to where I can find the printers, perhaps online.

Thanks,

Clive.

[Kumar0307]

@Clive67

You may visit Hp Store to check the available printers according to your requirements. Dial the number on the website to reach the HP sales expert who will be able to assist you better.

Keep me posted for any other assistance.