Blue splotches printing

[TEKMAN-JACOBY]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Blue splotches printing with Color Laser jet Pro MFP M283cdw - HP Support Community - 8517988

Reply:

Hi, I am having a very similar problem, except the blue splotch covers the majority of the printed page (every document). I am suspecting that the CYAN cartridge is bad because I bought a cheap knockoff of the cartridge. (learned my lesson the hard way).

Do I need to clean it somehow before putting new cartridge in? Could it be cleaned somehow? I don't want to put in a new cartridge and it get messed up because the printer is still dirty.

I have tried "Cleaning Page" and that doesn't seem to do anything. I even pulled out cartridges and followed a youtube video on how to clean the printer but the printer in the video was too different from mine to be useful. I inspected the exposed blue drum on the bottom and there were no problems I could see, no damage or prints.

Any information would be appreciated. Thanks,

Tekman J. 

[Nal_NR]

Hi @TEKMAN-JACOBY,

Welcome to the HP Support Community. 

I understand that you are facing issues with print quality. I'd like to help!

If you have followed the steps from this document here and still facing issues, try installing HP genuine ink cartridges/toners. If that does not help then it could be a hardware issue. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @TEKMAN-JACOBY

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @TEKMAN-JACOBY

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.