Blurred printing even after changing cartridge and cleaning print head.

[Wilburl]

No error messages.  Blurred printing led me to change black cartridge and clean print head.  Blurring continued and worsened.

[Sneha_01]

Hi @Wilburl,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Yes, you can configure your HP OfficeJet Pro 9014e printer to use only the black ink cartridge, but the process can vary depending on the printer's settings and software. Here’s a step-by-step guide to help you achieve this:

1. Configure Printer Settings

Using the Printer’s Control Panel

Access Settings:

• On the printer’s control panel, navigate to Settings. This may be represented by a gear icon or similar.

Select Printer Maintenance:

• Look for options related to Printer Maintenance or Tools.

Check for Cartridge Options:

• Find the option that allows you to select which cartridges to use. This might be under Cartridge Settings, Ink Settings, or similar.

Select Black Only:

• Choose the option to print in black ink only or disable color cartridges.

Using HP Smart App

Open HP Smart:

• Launch the HP Smart app on your computer or mobile device.

Go to Printer Settings:

• Select your printer and go to Printer Settings or Printer Maintenance.

Adjust Ink Settings:

• Look for settings related to ink usage. You may find options to print using only the black ink cartridge.

Set to Black Only:

• Select the option to print using only the black ink cartridge.

2. Configure Print Settings

In Windows

Open Print Settings:

• Go to Control Panel > Devices and Printers. Right-click on your HP OfficeJet Pro 9014e printer and select Printing Preferences.

Adjust Print Preferences:

• In the print preferences window, find the Color or Advanced tab.

Select Black & White:

• Set the print option to Black & White or Grayscale. This ensures that the printer uses only the black ink cartridge for printing.

Apply and Save:

• Click Apply and then OK to save your settings.

In macOS

Open Print Dialog:

• Go to System Preferences > Printers & Scanners. Select your HP OfficeJet Pro 9014e and click Options & Supplies.

Adjust Print Settings:

• Click on Print Queue or Open Print Queue and then Printer Preferences.

Set to Black & White:

• In the print dialog, choose Black & White or Grayscale. This option directs the printer to use only black ink.

Save Settings:

• Apply the settings to ensure that the printer uses only the black ink cartridge.

3. Check Cartridge Installation

• Ensure Color Cartridges Are Installed:
  • The printer might still require color cartridges to be installed, even if you are not using them. Ensure all cartridges are correctly installed in the printer, as some printers need them to function correctly.

4. Disable Color Ink

• Printer Settings:
  • Some printers allow you to disable color ink cartridges via the printer’s settings menu. Check if this option is available and enable it if possible

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support