Blurry Print

[Lizqy1016]

hello, I just bought my new hp office jet 8022e and am using the ink that came with it.  However, in order to get a good print copy, I always need to do a printhead cleaning everytime. Is this normal?

[A_Gayathri]

Hi @Lizqy1016,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It's not typical to need to clean the printhead every time you print. Blurry prints can be caused by a few different issues. 

Here are some steps to troubleshoot and hopefully resolve the problem:

Check the Print Quality Settings:

• Make sure your print quality settings are set to the desired level. You can adjust this in the printer settings on your computer.

Align the Printhead:

• Many printers have an alignment process that you can run to ensure that the printhead is properly aligned. Check your printer’s menu for an alignment option.

Check for Printhead Clogs:

• Even if you clean the printhead, clogs might still be an issue. Make sure the nozzles are not blocked. Run a printhead cleaning cycle, but avoid overusing this function as it can deplete ink quickly.

Use Genuine HP Ink Cartridges:

• Ensure you’re using genuine HP ink cartridges. Sometimes, third-party or refilled cartridges can cause print quality issues.

Inspect the Cartridges:

• Check that the ink cartridges are properly installed and that there are no protective strips or packaging materials still on them.

Check the Paper Quality:

• Ensure you're using the correct type of paper for your print job. Poor paper quality can affect print results.

Update Printer Firmware: Update the firmware on an HP printer

• Ensure your printer’s firmware is up to date. HP often releases updates that can improve performance and fix issues.

Clean the Printhead Manually:

• If automatic cleaning doesn’t help, you might need to clean the printhead manually. Refer to the printer's manual for instructions on how to do this safely.

Refer to this document:   HP OfficeJet Pro 8022e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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