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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Bought official HP inkfrom WH Smith’s printer doesn’t recogn...

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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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1 REPLY 1
09-15-2023 02:29 AM
Hi,
What ink number have you bought?
Does the printer front panel show any ink cartridge indication referring to the Black (a circle) or the Tri-Color (3 dots) cartridge?
May you see any difference if installing the Black cartridge only and then trying to print, or with testing with the Tri-Color cartridge only? does the printer print with any specific cartridge only?
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