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‎11-27-2020 10:14 AM

HP Recommended
Product: Envy 4527
Operating System: iOS

Hi, I bought the wrong printer ink (304 instead of 302) and I didn’t realise my mistake until I had opened the package. I bought this item off Viking and because I’ve already opened it I can’t return. Is there anyway you can help me with fixing the ink or anything else? I need this ink ASAP 

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1 person had the same question
1 REPLY 1

‎12-04-2020 01:10 AM

HP Recommended

@Aoibhe_, Welcome to the HP Support Community!

 

I understand your concern. However, once the ink cartridges are opened from its packaging, even if it is unused, it will not be taken back. You may check the available options with the HP Technical Support team in your region. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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