Brand new HP 952XL outdated?

[Rooster315]

I replaced an empty 952XL K in my HP 7740 with a brand new HP 952XL and the printer says it is not compatible with my printer and this cartridge is outdated but may work in older models. Bad enough that I have to use expensive official HP ink but now I have to use different catritdges at random. Even your Virtual Assistant says that 952XL is acceptable. Can't find a number to speak to a human. 

[Kuroi_Kenshi]

Hi @Rooster315,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Authenticity:

• Ensure that the cartridge is genuine HP and not a counterfeit. Verify the security labels on the cartridge packaging to confirm authenticity.

Check for Protective Tape:

• Make sure any protective plastic tape or tab on the cartridge's copper contacts or nozzles has been removed.

Reinstall the Cartridge:

• Turn off your printer and unplug it from the power source.
• Remove the cartridge and carefully reinstall it. Ensure it clicks into place and is securely positioned.

Update Printer Firmware:

• Outdated firmware can sometimes lead to compatibility issues. Visit the HP Support website to download and install the latest firmware for your HP 7740.

Printer Reset:

• Perform a reset by turning off the printer, unplugging it, waiting about a minute, and then plugging it back in. Turn it back on and test again.

Check Compatibility:

• Although the HP 952XL cartridge is typically compatible with the HP OfficeJet Pro 7740, ensure that the cartridge was purchased from a reliable source and matches the printer requirements.

Clean the Cartridge Contacts:

• Using a lint-free cloth or swab lightly moistened with distilled water, gently clean the copper contacts on the cartridge and the corresponding contacts in the printer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,