Brand new ink, MFP M277DW claims is used, $200 lost

itmustbeslim · ‎11-25-2024

This is incredibly frustrating. I purchased a brand new toner cartridge from Walmart more than 90 days ago because it was on sale. Now that my current ink cartridge is running out I went to install the new cartridge and to my surprise the print quality was still poor. I ran a Supplies Status report and the printer thinks this is a used cartridge. I checked the report a counterfeit HP site and everything with the sealed cartridge box is in order. How do I get this printer to recognize the toner? I NEED to print for my small business.

Repairatrooper · ‎12-01-2024

Was the cartridge sealed in the box and in the bag it comes in? Always possible someone scammed Walmart. On the new problem cartridge, examine the green/blue drum on the cartridge. If new it should have a consistent shiny surface with no markings. if you can see dull or sections with faint lines it is likely a used toner.

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