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‎10-12-2024 04:23 AM

HP Recommended

Brand new ink jet 2852e series and I'm getting an Error code on it for ink cartridge it's brand new never been used any 

Category:
1 person had the same question
1 REPLY 1

‎10-14-2024 02:24 PM

HP Recommended

Hi @RussellEdward 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If you're receiving an error code related to the ink cartridge on your brand new HP DeskJet 2852e, here are some steps to troubleshoot the issue:

1. Check Cartridge Installation

  • Make sure the ink cartridge is installed correctly. Remove the cartridge and reinsert it, ensuring it clicks into place securely.

2. Remove Protective Tape

  • Ensure that any protective tape or plastic is removed from the cartridge. New cartridges often have protective tape over the ink nozzles or electrical contacts.

3. Inspect for Damage

  • Check the cartridge for any visible damage or defects. If the cartridge appears damaged, it may need to be replaced.

4. Clean Contacts

  • Use a lint-free cloth to gently clean the gold contacts on the ink cartridge and the corresponding contacts in the printer. Dirt or debris can sometimes cause communication issues.

5. Reset the Printer

  • Turn off the printer and unplug it from the power source. Wait for about 60 seconds, then plug it back in and turn it on. This can help reset any temporary errors.

6. Update Firmware

  • Check if there are any firmware updates available for your printer. Sometimes, updates can resolve compatibility issues with new cartridges.

7. Use Genuine HP Cartridges

  • Ensure that the cartridge you’re using is a genuine HP cartridge. Non-HP cartridges can sometimes cause compatibility issues.

8. Check for Software Errors

  • If the error persists, check the HP Smart app or printer software on your computer for any additional error messages or troubleshooting suggestions.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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