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I have the Bundled warranty  but I can't contact support. 

if I check the warranty it tells me that the Bundled warranty is active until 2024 (the Factory warranty  expired in 2020)

But then, when I select "contact assistance", it tells me that the warranty has expired (factory warranty) and displays the HP Phone Support (Fee Based).

Why when I select "contact hp support" does it not check if the bundled warranty is active, but only checks the status of the factory warranty?

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1 REPLY 1
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Hi @danitrot,

 

 Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.