Bypass Use SETUP cartridges

[Nannapaske]

After performing a reset on my HP ENVY Inspire 7220e , I can't complete setup on HP Smart app because of "Use SETUP cartridges" error.
I no longer have these cartridges. How can I get past this error?

Saw on earlier posts that I need to perform an OOBE reset. Could I get the instructions for that?

Thanks in advance.

[Sneha_01]

Hi @Nannapaske  

Welcome to HP Support Community!

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Nannapaske]

Hi Rachel! 

My printer serial number is TH3BMCY0K8

Thanks!

[Sneha_01]

HI @Nannapaske,

I have shared the steps below: 

Check if the printer has been set up with the correct cartridges, and then initialize the printer with one cartridge installed.

When you set up your printer for the first time, you must install new unused SETUP or Instant Ink Ready cartridges to initialize the printer.

Turn on the printer, and then open the door or lid to the cartridge access area.

Check if SETUP or Instant Ink Ready is printed on the cartridge labels.

If SETUP or Instant Ink Ready cartridges are not installed, check the printer box for them. If available and they are new and unused, install them to initialize the printer.

If SETUP or Instant Ink Ready cartridges did not ship with the printer, Contact HP Customer Support. SETUP cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits.

If the error displays with SETUP or Instant Ink Ready cartridges installed, or you installed new cartridges and got the error, continue to the next step.

Remove both of the cartridges.

Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

Insert the black cartridge.

Close the cartridge access door or lid.

If a single-cartridge mode message displays, acknowledge it to initialize the printer. An alignment page prints confirming the issue is resolved. Install the other cartridge to continue printing.

If the error still displays, continue to the next step.

Remove the black cartridge, insert the tri-color cartridge, and then close the cartridge access lid or door.

If a single-cartridge mode message displays, acknowledge it to initialize the printer. An alignment page prints confirming the issue is resolved. Install the other cartridge to continue printing.

If the error still displays, continue to the next step.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support