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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-16-2026 03:19 AM

HP Recommended

Hi

 

After performing a full factory reset on my HP OfficeJet Pro 9010 by mistake, the printer is asking to register Instant Ink cartridges to reinitiate setup, but it is still not connected to the WAN.

 

Could you please provide me with the official Out-Of-Box Experience (OOBE) reset instructions or any alternative solutions that will allow me to reinitialize the printer and bypass the need for the original setup cartridges?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2026 07:48 AM

HP Recommended

Hi @PHSN,

Thank you for your response.

We have sent you a private message.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

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5 REPLIES 5

‎01-18-2026 07:21 AM

HP Recommended

Hi @PHSN,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you are experience issue with the Printer working.

Do you want to reenroll your printer in an Instant Ink plan?
 

Take care and have an amazing day!
 
Jerry_57

HP Support

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎01-19-2026 07:52 AM

HP Recommended

Hi, Jerry

 

Thanks for taking care of my request.

 

I prefer to keep my current enrollment and not change it.

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‎01-21-2026 06:22 AM

HP Recommended

HI @PHSN,

Thank you for your response.

Understood—your current enrollment stays steady, just the way you prefer it.

Regards
Jerry_57
HP Support

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎01-21-2026 09:34 AM

HP Recommended

Hi @Jerry_57 

 

In this case, is there any other option to solve the issue? Any out-of-the-Box as asked?

 

Regards

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‎01-22-2026 07:48 AM

HP Recommended

Hi @PHSN,

Thank you for your response.

We have sent you a private message.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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