C1-5411 The machine cannot detect cartridge.

[prithvy]

Issue Summary

All toner cartridges (Black, Yellow, Magenta, Cyan) were working normally but suddenly stopped being detected by the machine. Printing has stopped, but all other machine services remain unaffected.

Despite reinstalling the cartridges, the issue persists.

Error Details

1. Black Toner Cartridge Issue

•Error Code: C1-5411

•Description: The machine cannot detect the black toner cartridge. User intervention is required to inspect and reseat the black toner cartridge.

•Severity: Critical

•Required Action: Inspect and reseat the black toner cartridge.

2. Yellow Toner Cartridge Issue

•Error Code: C1-2411

•Description: The machine cannot detect the yellow toner cartridge. User intervention is required to inspect and reseat the yellow toner cartridge.

•Severity: Critical

•Required Action: Inspect and reseat the yellow toner cartridge.

3. Magenta Toner Cartridge Issue

•Error Code: C1-3411

•Description: The machine cannot detect the magenta toner cartridge. User intervention is required to inspect and reseat the magenta toner cartridge.

•Severity: Critical

•Required Action: Inspect and reseat the magenta toner cartridge.

4. Cyan Toner Cartridge Issue

•Error Code: C1-4411

•Description: The machine cannot detect the cyan toner cartridge. User intervention is required to inspect and reseat the cyan toner cartridge.

•Severity: Critical

•Required Action: Inspect and reseat the cyan toner cartridge.

Troubleshooting Steps Taken

1. Reinstalled all toner cartridges – No resolution.

2. Checked that all supplies are from HP – Confirmed.

Firmware Details

•System Firmware Version: V3.82.01.16 (AUG-11-2022)

•UP Version: 1.16.7.20190114.141254

•Engine Firmware Version: V1.00.14 (2019-03-04)

• UI Firmware Version: V3.79.05.13

•IP Core Version: 31.03.60_0.1_13-11-18

•Tray 1 Version: V1.00.14 (2019-03-04)

•SPL Version: V11.73_190212

• EP Version: V3.30

• Fuser Version: V1.08

• TR Version: V1.13

• Margin Version: V0.07

• Print CMS Version: V3.1.190131

• Print IEM Version: V1.0

[Kuroi_Kenshi · Accepted solution]

Hi @prithvy,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.

That's a brief explanation of the issue, which definitely will help us understand and assist accordingly.

Start by power cycling the printer, turning it off, unplugging it from power, and letting it sit for about 5–10 minutes. This helps clear any minor glitches. Once it’s powered back on, check if the issue persists.

Next, take a close look at the toner cartridges. Remove them all and inspect the gold or metal chip contacts for any dirt or debris. Cleaning them gently with a soft, dry cloth or isopropyl alcohol can help. Don’t forget to check inside the printer where the cartridges sit, dust or broken connectors can often cause problems. Cleaning the slots with compressed air or a dry cloth might make a difference.

If you have spare toner cartridges, try swapping them out. In some cases, firmware updates on certain printers restrict the use of third-party or refilled cartridges, so using original ones might help bypass the issue.

Refer to this link for further assistance: https://support.hp.com/us-en/document/ish_1721989-1461843-16

Let me know how these steps work out or if you’d like to try another approach!

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,