C5580 Cartridge Error

[JP2121]

I have a C5580 printer.  New cartridges were added last May.  Now I get a message that the first cartridge is not intended for this computer.  However, it did work in the past few months. When I place the "old" cartridge back in, the message goes away.  All cartridges are HP.  Suggestion?

[Bob_Headrick]

The troubleshooting steps in the document here may help resolve the cartridge error on your Photosmart C5580.

If the steps above do not resolve the issue the cartridges do have a warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer.  At this point it will likely say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

HP has checked your product information, including the product and serial numbers, to determine your warranty results. The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this > 

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select: 

Dispute reason  

  Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that you have a defective supply that is in warranty, you have verified the supply is defective by switching it with a replacement supply.