CAN'T FIND MY INK CARTRIDGES

[Gaber23]

Hi, I am amazed at how hard it has been to get a pretty simple and straightforward answer...I have an HP DeskJet Advantage Ultra 5739 Printer, which I ran out of ink cartridges; they are # 46, I can't find them online, nor in local shops, I ONLY NEED to know if they are discontinued, if not, where I can get them OR if there is another cartridge number compatible with my printer.

I have researched online on the HP websites, one does not let me change location, the other where I type my printer does not show it on their database/list, the virtual assistant asks me for the product and serial number, and once I do this it says that my product is out of guarantee when I am only looking for answers nothing to do with guarantees!! And finally, on the phone I was sent from one representative to another from one department to another and NO ONE was able to answer the simple question!

[Nal_NR]

Hi @Gaber23,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Where were the printer and the cartridges purchased?

Have you changed the region/country?

[Gaber23]

Hello Elohi, for some reason I searched on google for the specific ink cartridges and could not find any (on more than one occasion), then a couple of days after I made a new search with new keywords I guess and found the cartridge on hp website, but let me tell you, besides this fortunate situation, you as company made it very very hard to get hold of some simple ink cartridges, I honestly believe you should make things easier for former customers to get their consumables.

[Nal_NR]

Hi @Gaber23,

I am glad to know that, you found the ink cartridges. However, will share the feedback with the concerned team. Thank you.