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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-07-2026 10:49 AM

HP Recommended
Product: HP OfficeJet Pro 8139e All-in-One Printer

I HAVE ISSUE ON MY PRINTER. KEEP COMING UP WITH CARTRIDGE OR ACCOUNT ISSUE OON MY PRINTER. I REPLACE ALL THE INK. 

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1 REPLY 1

‎09-08-2026 12:47 PM

HP Recommended

Hello @Stacey114, Welcome to the HP Support Community.
 

Since you have already replaced all the ink, the next step is to identify whether this is a cartridge recognition issue or an HP Instant Ink/account issue.
 

Please let us know if the printer is enrolled in HP all in plan or the instant ink subscription.
 

Also, please check that the cartridges are genuine HP cartridges appropriate for your region and are firmly seated. 
 

Could you please post the exact message shown on the printer screen (or a photo of the message)? That will help us determine the correct next step without having you replace the cartridges again.
 

Have a great day!

I'm an HP Employee.


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