CHANGE REGION FOR HP OFFICEJET PRO 8710

[AJGIBSON]

Hello. I purchased my OFFICEJET PRO 8710 in Mexico when I lived in that country. I now live in the US and need to have my region changed to the US so that my printer can use the HP 952 cartridges rather than the 954 ones that are used in Mexico. Thank you!

[Kumar0307 · Accepted solution]

@AJGIBSON

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[AJGIBSON]

Hi, thank you for your reply. After waiting on hold for several hours over 2 days, I was finally able to speak to a tec representative who helped me make the change. Thanks very much.

[Kumar0307]

@AJGIBSON

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!