CHANGE REGION

[sweet4]

Hi,
I purchased HP DeskJet Ink Advantage 3787 All-in-One Printer in Dubai and used cartridges (HP 652 Black & HP 652 Tri-color). However I have now moved back to home country PHILIPPINES and need to change the location of the printer to be able to use the cartridges available here; i.e. HP 680 Black & HP 680 Tri-color.

Serial number: [Personal Information Removed]

Product number:T8W48C

Can someone please help!

Regards,

SWEET4

[Bob_Headrick]

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

I have also seen folks having good success posting to the HP Support Facebook page here.

Please post back here with your results, especially if you require more assistance.

[Kumar0307]

@sweet4, Welcome to the HP Support Community! I’m here to help.

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted. 

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