COLOR CARTRIDGES LEAKING INTO OFFICE JET 8025 PRINTER

[mgray015]

I'VE GONE TRHOUGH 2 SETS OF COLOR CARTRIDGES THAT ARE LEAKING INTO THE PRINTER CABINET.

WHAT IS THE PROBLEM? BAD HP CARTRIDGES OR PRINTER ISSUE?

[A_Gayathri]

Hi @mgray015 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I am sorry to hear that.

Leaking ink cartridges in your HP OfficeJet 8025 printer can be caused by either a faulty cartridge or an issue with the printer itself. 

Here's how to diagnose the problem:

1. Faulty Cartridge:

This is the most common culprit. Here's what to check:

• Damaged Cartridge: Inspect the cartridges for any physical damage like cracks or dents. These can cause leaks.
• Incorrect Installation: Ensure the cartridges are properly snapped into place according to the HP instructions. A loose cartridge might not seal correctly.
• Aftermarket Cartridges: If you're using refilled or third-party cartridges, they might not be compatible with your printer and could leak. Try using genuine HP cartridges for a test.

2. Printer Issue:

If replacing the cartridges with genuine HP ones doesn't solve the leak, there might be a problem with the printer:

• Faulty Printhead: A clogged or damaged printhead can cause ink to back up and leak from the cartridges.
• Internal Printer Damage: There could be internal damage to the ink delivery system within the printer itself.

Troubleshooting Steps:

• Clean the Cartridge Contacts: Wipe down the electrical contacts on both the cartridge and the printer with a dry, lint-free cloth.
• Run Cleaning Cycles: Your HP OfficeJet 8025 might have built-in cleaning cycles to unclog the printhead. Consult your user manual to find and run these cleaning options.

Refer to this document:  HP OfficeJet Pro 8025 All-in-One Printer User Manual

I hope this helps. 

Take care and have a good day.

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