• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-31-2020 02:57 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My printer was printing fine 2 days ago and when I went to print today its not printing reds for some reason, I didn't change any settings. I printed the diagnostic reports the first page (with all the numbers) appears to have all the colors but the second page with the random color blocks shows the magenta line at the top did not print correctly which I circled. There are also random blocks on this page that are supposed to be solid dark magenta but all the printed is a line of magenta. Does anyone know what is causing this? I can't find an answer or any help on how to interpret or use these printouts? My toner shows 80% full so I don't think its low and due to the cost of these toners I hate to purchase another just to try it. Its strange that most of the magenta colors are printing. I did try uninstalling the printer and reinstalling it and it didn't help, I also tried printing the image from a different program and got the same results. Can anyone help me, please?

Category:
1 REPLY 1

‎10-31-2020 03:55 PM

HP Recommended

diag.jpg

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.