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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Recommended
Welcome to the HP Community.
Assuming the printer was manufactured after December 1, 2016 , the printer does not support ink that lacks an HP chip.
Reference / Resource
HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Printer series Firmware Update
Description:
Reminder: Dynamic security enabled printer. This Firmware includes dynamic security measures, which are used to block cartridges using a non-HP chip or modified or non-HP electronic circuitry. The printer is intended to work only with new or reused cartridges that have a new or reused HP chip or circuitry. Periodic firmware updates will maintain the effectiveness of the dynamic security measures and block cartridges that previously worked. More at: www.hp.com/learn/ds
Note: For printers manufactured prior to December 1, 2016 dynamic security will not be enabled by this firmware. Please note that HP cannot guarantee the quality or reliability of non-HP cartridges.
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NOTE: This firmware update does not ADD new restrictions. Every firmware update, including the very first version that was installed on the printer when it was brand new, re-enforces any policy that restricts the type of Ink cartridges used in the printer.
My unsolicited personal opinion:
Don't do it, not even to an old printer.
Best to buy a Canon printer if you want to use Canon Ink.
Canon would like it if you purchased a Canon printer. Smiling.
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References / Resources
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
HP OfficeJet Pro 6978 All-in-One Printer
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Dragon-Fur
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