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‎08-28-2024 03:18 PM - edited ‎08-28-2024 08:06 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

My OfficeJet Pro 6978 no longer prints color correctly and HP Support advised there was no solution to correct this issue...and I needed to buy a new printer. 

 

But, can I print with only the black ink cartridge installed and leave the color cartridges out? There is a warning on the screen to not power off the printer without cartridges installed. I have canceled my Instant Ink plan and now wondering if the printer is usable at all, or is it now a boat anchor?  If I can print black only without color cartridges installed, and occasionally use the copy and scanning functions,  I will keep it. Otherwise, it will be going to recycling 

2 people had the same question
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Accepted Solutions

‎08-29-2024 04:16 AM

HP Recommended

Not possible, you need to have all 4 ink cartridges for that printer model to work, if any ink cartridge is empty or missing the printer will not print.




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2 REPLIES 2

‎08-29-2024 04:16 AM

HP Recommended

Not possible, you need to have all 4 ink cartridges for that printer model to work, if any ink cartridge is empty or missing the printer will not print.




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‎08-29-2024 08:51 AM

HP Recommended

Thank you for the response. Now I can get it recycled with a clear conscience that it is no longer functional. 

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