Can't Re-enroll in Instant Ink

[kay203]

I recently (5/12) cancelled my instant ink subscription not realizing that I wouldn't be able to use the cartridges I have now until they run out (my fault for not reading). My account says "Not enrolled" therefore the cancellation has been completed. I have gone through the steps of re enrolling my printer about 5 times now and it won't work. One of the times I tried, it said "this printer is already enrolled" but when I went to my overview, the status was still "Not enrolled" even after refreshing numerous times. I'm not sure what else I can do. Thanks.

[Dragon-Fur · Accepted solution]

@kay203 

Welcome to the HP Community -- a Peer-to-Peer Forum for people who use HP Technology

Dragon Opinion

There is perhaps a period of time in between final billing and service termination and the ability to come back and enroll into the service again.  No, I don't know how much time is involved, though it does appear you've tripped over something that is preventing the enrollment process from going forward.

The cycle of not being able use the remaining ink in the Instant Ink cartridges will go on indefinitely unless you either stay cancelled or stay subscribed.

That just means that if you don't want to be subscribed to the service, you can - as you have done -- cancel the service.

As a consequence of cancelling, also learned, you must remove all instant Ink cartridges and return those to HP.

What? 

You never paid for the Ink sent to you as part of the Instant Ink subscription.

The Instant Ink subscription model is based on "pages printed" -- the number of pages vary by plan.

Ink - regardless of how much or how little is necessary - is included while the subscription is active.

What to do?

If you are not enrolled - regardless of how it came about --

If you cannot print, cannot enroll, and you need to print now,

(then)

Remove all the Instant Ink cartridges from the printer,

Purchase and install a set of HP ink cartridges.

OR

Faster than waiting here in the Community:

Contact >> HP Instant Ink Support   

True >  You will perhaps have to wait until regular business days / hours for your region.

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Things that are Instant Ink

Start…

Instant Ink >> Details / How-to / Articles / >>>> Contact Information  <<<<

Tried “everything” in the Instant Ink support site -- No Joy?

Comments, questions, objections, or do you need information you cannot find online?

Your faster option:

Contact HP Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

Instant Ink - Contact Information

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Website > Support, Enroll, FAQ

Not your home site?  Click the Flag to change to your region.

Scroll down – As available in your region, look for contact number on the webpage.

NOTE for UK customers: 

Open  HP Store > Scroll down > Switch flag / region to UK > Select Support > Select Instant Ink

And / Or

HP Instant Ink Website - UK 

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Support Information – Instant Ink

Check through the Website  FAQ

and

  Get HP Instant Ink Support

Scroll down to find phone contact information

Change Country / Region as needed

Sections / Tabs

• Your ink  - including section(s) Where is my ink or toner? / Why are my cartridges so big?
• Your HP Instant Ink account – including Section Manage your account when you replace your printer
• Your printer connections  

Read to understand the cancellation process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

Video – Cancel HP Instant Ink

How to unsubscribe or cancel HP Instant Ink subscription

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Something Different

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll to the bottom of the Web Page > Click to "View more"

Read section Warranty and support

In that section, find the contact information to speak with Instant Ink Platinum Support.

Additional Information on the Platinum service:

 Scroll to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

Instant Ink Platinum - FAQ

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

[Pamvvvvvvv]

I’m having this problem. I have never enrolled before but it says I’m already enrolled. Once I got as far as delivery address but I couldn’t change from USA to uk. There’s no way to contact anyone so I’ve reset my printer and started all over again but still says already enrolled. Infuriating. Surely HP  have a uk only website. I can’t find one.