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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎07-21-2026 10:47 AM

HP Recommended
Product: HP Smart Tank 6001 All-in-One
Operating System: Microsoft Windows 11

Can't clean printer head

Category:
Reply
1 REPLY 1

‎07-22-2026 01:14 PM

HP Recommended

Hi @Jesus773,

Welcome to the HP Support Community.
 

Thank you for posting your query. I'll be glad to help you.
 

I understand you're unable to clean the printhead on your HP Smart Tank 6001 All-in-One. To help determine the cause, could you please provide a little more information about what's happening?

  • Are you trying to run the Printhead Cleaning tool from the printer's control panel or through the HP app?
  • What happens when you start the cleaning process? Does it fail, stop, or display an error message?
  • Are you experiencing a print quality issue, such as faded colors, missing lines, streaks, or blank pages, that prompted you to clean the printhead?
  • Have you recently refilled the ink tanks or replaced the printheads?
  • If there is an error message displayed on the printer or your computer, please let us know the exact wording or share a photo of the message.
     

If possible, please also share:

  • A picture of the printer's control panel (if any lights or errors are displayed).
  • A photo of a Print Quality Diagnostic Page or a sample print showing the issue.

Once we have these details, we'll be able to determine whether this is a print quality issue, a printhead-related issue, or a software-related problem, and guide you with the appropriate next steps.

I'm an HP Employee.


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