Can't contact virtual agent. Keep getting 404 error and no phone number.

[JeffShu]

First of all I can't get to Virtual Agent. Problem is that I get blurred, partially printed lines. I'm on/was on free ink and don't want to be charged for their bad printing but do want to print. 

Most frustrating interaction I've had in a while. 

[Jay_G24]

Hi @JeffShu,

 I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[JeffShu · Accepted solution]

Embarrassed to say that printer cleaning of print heads and for smears fixed the printer problem.

But never could get to virtual assistant. Kept getting 404 errors. 

Thanks,

Jeff

[Jay_G24]

I am glad the issue is resolved.

have you tried using a different browser?

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!