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‎02-25-2025 03:23 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

Ink cartridges were low so replaced with 950-951 HP cartridges per usual.  It seems CYAN won't register. Black, yellow and magenta are fine.  HP printer gives me error message that there is an ink or printer problem.  Tried the unplug/plug fix but no help.  Tried to "delicately" clean ports for cartridges but no improvement.  Just had my HP deskpro upgraded with new board and MS 11 Ops system including 365.    All indications are the printer is connected and working fine except for the ink problem.  Could the cartridge holder be damaged and require replacement?  What is the cost and is it worth it?

Category:
1 REPLY 1

‎03-02-2025 12:17 PM

HP Recommended

Hi @RHoundz,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding the error message on your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.

 

Please refer to this link to fix the issue: HP OfficeJet Printers - 'Printer Failure' Error | HP® Support

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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