Can't get help

[notageek15]

I'm trying to contact support but I can't call unless I have a case number, and 

I can't find where to get one.  I used to think HP was good, but their customer 

service has not done good by me.  How can I even ask for help when I can't even 

get a case number?  What ever happened top good old fashion service?

[Dragon-Fur · Accepted solution]

@notageek15 

"Good old fashioned service" case number submission to HP Tech Support is not available on your (approximately) seven year old printer.

HP issues case numbers for those products in Warranty.

If you wish to do so, you can ask us for help.

To increase the chance that someone will answer, 

When you Ask your question,

Please do provide enough information for us to identify what you are doing, what you have tried, and what kind of help you need.

HP Support - Technical Support for Devices in Warranty

Case submission to HP Support is available to those whose devices are registered and still in Warranty.

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Scroll to bottom > Ask the Community

Post New Question

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5665 e-All-in-One Printer 

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Question Resolved / Answered, Click "Accept as Solution"

[notageek15]

I'll put this as solution because I didn't check that my printer was in warranty or not.  Should have checked that first.  Sorry.

[Dragon-Fur]

@notageek15 

No worries.

Some companies offer service on anything at any time.

HP offers hardware service during the device contract / Warranty period.

HP watches trends and works with the Community (behind the scene) to improve the services we offer as a volunteer workforce.  

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"