Can't print Blue or Green

[AlanB44]

My printer does not print Blue or Green, It comes out Pink and Yellow. All cartridges are new and have been replaced.

[Raj_05]

Hi @AlanB44,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8028 All-In-One Printer is unable to print the colors blue or green, there are a few possible causes for this issue. Here are some troubleshooting steps you can follow.

• Check ink levels: Make sure that the ink cartridges for the blue and green colors are not empty or low on ink. Replace any cartridges that are depleted or nearly empty.
• Clean printheads: Over time, printheads can become clogged or dirty, resulting in color printing issues. Use the printer's built-in cleaning utility to clean the printheads. This option is usually available in the printer settings or maintenance menu.
• Perform a printhead alignment: Misaligned printheads can cause color printing problems. Look for the printhead alignment option in the printer's settings menu and follow the instructions to align the printheads.
• Use genuine HP ink cartridges: Non-genuine or third-party ink cartridges may not provide the same quality or compatibility as genuine HP cartridges. Ensure that you are using original HP ink cartridges to ensure optimal performance and color quality.
• Check print settings: Verify that the print settings are correctly configured. Ensure that the color settings are set to "Color" rather than "Black and White" or "Grayscale."
• Update printer drivers: Outdated or incompatible printer drivers can lead to printing issues. Visit the HP support website and download the latest drivers for your printer model. Install the updated drivers on your computer.
• Reset the printer: If none of the above steps resolve the issue, you can try performing a factory reset on your printer. This process may vary depending on the printer model, so consult your printer's user manual or the manufacturer's website for instructions on how to perform a reset.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[AlanB44]

Thanks Alden, 

I have done all of that. It was even performed by an HP Tech.

I inquired on here to see if there was anything we missed

Alan

[Raj_05]

Hi @AlanB44,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support