Can't print after instant ink cancelation even though I'm told still have time to use the cartridges

[billybob62]

My instant ink billing got messed up, so I was unable to print. I went to the HP site and canceled my instant ink subscription. According to the cancelation page, I still have a week during which I can use the instant ink cartridges. However, the printer still says it can't print. How can I print with the instant ink cartridges in the printer, like I was informed I could, until I get to the store to buy regular ones?

[Kuroi_Kenshi]

Hi @billybob62,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printing issues after instant ink cancellation!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

It seems that you are experiencing difficulties printing with your HP Instant Ink cartridges after canceling your subscription. According to HP's guidelines, you should be able to use the Instant Ink cartridges until the end of your billing cycle even after cancellation. Here are steps you can take to troubleshoot this issue:

Verify Printer Enrollment: Instant Ink cartridges will work only in printers that are currently enrolled in the program. Double-check whether your printer is properly enrolled by signing into your Instant Ink account.

Check Internet Connection: Ensure that your printer is connected to the internet, as Instant Ink communication requires an active connection. You might need to reconnect the printer to your network for the communication to resume.

Update Payment Information: If there was an issue with billing or payment method, ensure you update your payment information on the account page. This may resolve any account status problems that could be affecting printability.

Resolve Cartridge Enrollment Errors: If errors related to the printer’s enrollment status appear, you might need to follow specific troubleshooting steps, including checking the printer’s status on your account page and ensuring Web Services are enabled.

I hope this helps.

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