Can't print even with new cartidges

[pmorettini]

A couple of weeks ago, my HP printer started to give me messages stating that my black cartridge was low (initially) and then out of ink (which it wasn't, of course). I proceeded to go past the error message and print until I got the message that the cartridge was truly depleted. I then proceeded to replace the depleted cartridge (a 952XL) with a second cartridge FROM THE EXACT SAME retail package ( a two pack).

This is where my problems started, and I have now spent many hours trying to solve them. Upon placing the new cartridge in the printer, I got an error message "The indicated cartridge is an older generation cartridge that does not work in your printer. It can still be used with some older printer models". Again, a cartridge from the same package and appearing IDENTICAL (numbers, dates, etc) to the cartridge that I just replaced.

I tried turning the printer on/off, pulling out the power cord, taking out/putting in the cartridge multiple times, nothing worked. At this point I called HP and talked with a tech. He tried to blame the issue on Staples, where I bought the SEALED HP Labeled pack of two 952XLs. Nonsense. Then tried to get me to sign up for HP's "Instant Ink" subscription. I told him no. Then since the cartridge was "out of warranty", he said he couldn't replace it. But he could give me three free months of the Instant Ink subscription. I reluctantly agreed, and he used remote control to my computer and made all kinds of changes to the printer embedded web server. At this point, he offered to send me a free, regular 952 cartridge to use prior to the Ink subscription starting "since I was a long time loyal customer". He offered this only after I had agreed to the subscription trial, even though earlier in the conversation he said he couldn't do anything other than the 3 month subscription trial. I'm actually a former HP Printer Group employee, and am outraged by his behavior and treatment of me. I received the "regular" 952 ink cartridge today and proceeded to install it. Unfortunately, nothing has changed. Even with another "new" 952 cartidge, I am still getting a message "Depleted cartridges must be replaced to resume printing". I have tried turning the printer on/off, taking out the plug from the printer while it is on and waiting 60 seconds before plugging back in, and repeatedly taking out and putting in the new 952 cartidge. Nothing helps, I can't get past this message to print or copy.

Can someone please help me?

Phil M.

[Karras1]

This EXACT same thing happened to me!! My black ink was running out and so I replaced it from the same package the one that was in the printer.  I have tried all the below too - I need my printer for work! 

Did they change the software so only their subscription ink cartridge work???? VERY ANNOYING!!!

[pmorettini]

 Is there no HP support person on this forum that will even try to help me?

[Kumar0307]

@pmorettini, Welcome to the HP Support Community! I’m here to help.

I see that you are having an issue with multiple black ink cartridges. The HP agent was correct, if the ink cartridge is out of warranty, we cannot replace it. 

Enrolling the printer in Instant Ink is purely your choice.

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the error persists, please reach out to the HP Technical Support team in your region regarding the replacement options for the printer if under warranty or you may wait for the Instant Ink cartridges to be delivered to you. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[pmorettini]

I've already taken all these steps. This is not an old printer. It makes me very sad to see that the HP printer business has come to this. After many decades as an HP customer, I guess I'm off to Epson.

[Kumar0307]

@pmorettini

I'm sorry you feel that way. If the printer/ink cartridge is out of warranty, we cannot replace it.

Keep me posted for any other assistance. 

[Kumar0307]

@pmorettini, @Karras1

Thank you for your patience. I see a way to help you out here.

To assist you better,

• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!