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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎11-28-2021 06:04 PM

HP Recommended
Product: HP office jet pro 8025

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Printer only print black. Changed cartridges. Check levels. Changed cartridges again because we were told we may have had old ink. Still won’t work. Printer won’t even give us the option to choose color on our print screen (laptop), only black. Printed a status report and they don’t even show up there! See attached.

Category:
1 REPLY 1

‎12-02-2021 08:37 AM

HP Recommended

@MamaCindy

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand you are unable to print in colour, If you have already performed the steps from the document Black or Color Ink Not Printing and the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 
            

Hope this helps! 
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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