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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Can you use remanufactured ink cartridges in HP Tango X?

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12-19-2021 10:47 PM
I tried using a remanufactured ink cartridge in my printer and I am getting a "cartridge problem" error, but will not allow me to do anything to fix is. It states that it is not communicating correctly with the printer. Can anyone help me? Thank you.
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Accepted Solutions
12-20-2021 10:59 AM
The printer is unable to use non-HP cartridges or cartridges that lack the HP chip in the cartridge.
Explanation here:
HP Tango series Firmware Update
See section Description
Partial Excerpt
Reminder: Dynamic security enabled printer. This Firmware includes dynamic security measures, which are used to block cartridges using a non-HP chip or modified or non-HP electronic circuitry. The printer is intended to work only with new or reused cartridges that have a new or reused HP chip or circuitry. Periodic firmware updates will maintain the effectiveness of the dynamic security measures and block cartridges that previously worked. More at: https://www.hp.com/learn/ds
and here
HP Printers - Dynamic Security Enabled Printers
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
12-20-2021 10:59 AM
The printer is unable to use non-HP cartridges or cartridges that lack the HP chip in the cartridge.
Explanation here:
HP Tango series Firmware Update
See section Description
Partial Excerpt
Reminder: Dynamic security enabled printer. This Firmware includes dynamic security measures, which are used to block cartridges using a non-HP chip or modified or non-HP electronic circuitry. The printer is intended to work only with new or reused cartridges that have a new or reused HP chip or circuitry. Periodic firmware updates will maintain the effectiveness of the dynamic security measures and block cartridges that previously worked. More at: https://www.hp.com/learn/ds
and here
HP Printers - Dynamic Security Enabled Printers
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"