Cancelation of HP Ink

[Radiowillie]

I can't cancel the HP Ink on an older dead printer.  When I try to log in, it says my password is incorrect.  When I try to change the password, I never receive the 6 digit code.

[Sneha_01]

Hi @Radiowillie,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Cancelling Instant Ink service

If you cancel:

You can continue printing with Instant Ink supplies until the end of your current billing cycle.

At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.

Your final monthly charge comes at the end of the billing cycle.

The Paper Add-on service ends with your Instant Ink service.

To cancel:

Sign into your account:

Home / Home Office: Sign into your Instant Ink account

Business: Sign into your Instant Ink for Business account

Verify the serial number by selecting Overview, and then Printer Details in the Status area.

Click HP Instant Ink, then Update Plan in the left menu.

Scroll to Plan Details.

Click Cancel my HP Instant Ink Subscription and then follow the prompts.

You receive an email confirmation immediately, and another at the end of the billing cycle.

Cancelling an HP Platinum printer subscription

If you decide to cancel your Platinum printer subscription, you can choose whether to keep or return your printer to HP.

A cancellation fee may apply, depending on how long the printer has been enrolled:

Within 30 days of enrolling the printer, there is no cancellation fee if you return the printer to HP within 10 days of cancelling.

Within 1 year, the early cancellation fee is the list price of the printer.

Between 1 and 2 years, the cancellation fee is half the list price of the printer.

After 2 years, there is no cancellation fee.

Sign into your Instant Ink account to cancel online, or contact HP Instant Ink Platinum Customer Care.

Cancelling HP All-In Plan for Print

You can cancel at any time. You are required to return the printer to HP. Printing services are turned off immediately if you cancel within 30 days of enrollment, or at the end of your billing cycle if you cancel later. A cancellation fee might apply, depending on how long you have been enrolled.

Thirty days or less: there is no cancellation fee if you return the printer to HP within 10 days of canceling.

More than 30 days and less than 2 years: there is a cancellation fee. See HP All-in Plan for more details.

More than 2 years: there is no cancellation fee.

Go to the HP Smart website, click Sign In, and enter your account credentials.

Click HP All-in Print Plan, then Overview in the left menu.

Click Cancel Plan in the Plan Details section, then Confirm Cancellation.

You receive an email with printer return instructions. Return the printer within 10 days of the end of the billing cycle with the prepaid label supplied by HP.

If you have problems, contact 24/7 Pro live support any time.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support