Cancellation of Instant Ink - paid for pages unused

[Mark750]

If Instant Ink is a service where you pay for the pages printed why, when cancelling the subscription, can I not continue to print on the pages I have already paid for. If I print more pages than I pay for I have to pay for those pages, so why does this not work in reverse?

[Irfan_06]

Hi @Mark750,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer after cancelling the instant ink service.

When you cancel the service:

• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.
• The Paper Add-on service ends with your Instant Ink service.

Note: HP Instant Ink is based on the pages you print, not cartridges or shipments you receive. 

Kindly refer to the step "Cancel your account" from this link to cancel your account.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day.

Irwin6

HP Support