-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Cancelled ink subscription

Create an account on the HP Community to personalize your profile and ask a question
09-14-2024 04:06 AM
I cancelled my ink subscription and now my printer is blocked. Will it automatically unlock when I add my shop bought cartridges?
Solved! Go to Solution.
Accepted Solutions
09-16-2024 11:40 AM
Hi @Dot_R_,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing an issue with your printer after cancelling the instant ink service.
When you cancel the service:
- You can continue printing with Instant Ink supplies until the end of your current billing cycle.
- At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
- Your final monthly charge comes at the end of the billing cycle.
- The Paper Add-on service ends with your Instant Ink service.
Note: HP Instant Ink is based on the pages you print, not cartridges or shipments you receive.
If you are not able to print even after replacing HP genuine ink cartridges, please stop Web Services on the printer.
HP Instant Ink > How to > Instant Ink > Manage Account > Turning Off Web Services
Optional - be sure Web Services is "off":
After you switch off Web Services, wait a minute and then switch off the printer.
Wait until the printer is completely shut down > wait a minute or two.
Switch on the printer.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a good day.
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
09-16-2024 11:40 AM
Hi @Dot_R_,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing an issue with your printer after cancelling the instant ink service.
When you cancel the service:
- You can continue printing with Instant Ink supplies until the end of your current billing cycle.
- At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
- Your final monthly charge comes at the end of the billing cycle.
- The Paper Add-on service ends with your Instant Ink service.
Note: HP Instant Ink is based on the pages you print, not cartridges or shipments you receive.
If you are not able to print even after replacing HP genuine ink cartridges, please stop Web Services on the printer.
HP Instant Ink > How to > Instant Ink > Manage Account > Turning Off Web Services
Optional - be sure Web Services is "off":
After you switch off Web Services, wait a minute and then switch off the printer.
Wait until the printer is completely shut down > wait a minute or two.
Switch on the printer.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a good day.
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee