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‎03-11-2026 12:51 PM

HP Recommended

Cannot Clear E0 Error Message on HP Desk Jet 2842e Printer.  Have tried all suggested fixes.  Have been trying for 4 hours now.

 

1 REPLY 1

‎03-14-2026 02:46 PM

HP Recommended

Hi @ShellyDeal

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I hear how exhausting this must feel — spending four hours trying every suggested fixes and still the issue persist with your Error code. There is a problem with the cartridge indicated by the blinking Ink Level icon.
I would request you to please follow the steps:

 

Reset the Printer

Reset the printer to recover from printer errors or failures.

  • If your printer has a rechargeable battery, remove it.

  • Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

  • Unplug the power cord from the power source.

  • Wait 60 seconds.

  • Connect the power cord directly to a wall outlet and to the printer.

  • Turn on the printer to complete the reset.

Check for Firmware Updates

  • Go to the HP Support website and search for your printer model.
  • Download and install the latest firmware update.
  • Firmware updates often fix recognition issues with new cartridges.

Also I would request you to please follow the link for guidance :https://support.hp.com/au-en/document/ish_8734908-8734993-16 

 

Hope this helps, Please revert if the issue persists.

 

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


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