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‎05-18-2021 04:18 PM

HP Recommended
Product: Envy Photo 6220
Operating System: Microsoft Windows 10 (64-bit)

Trying to connect new printer to HP Instant ink. Printer is all setup and connected to web via wifi. It prints with no issue and I can also print via eprint as well. Everything seems to be working fine.

I go onto The instant ink page and log in and go through the process of adding new printer,  I follow the instructions and when it gets to the page that says "Enrolling this printer" and show me my printer which is correct as the serial number matches but below that it says that the printer is offline and cannot go any further. I have done hard and soft resets. I have also tried to set it up at 3 different locations in case it was a problem with the home network. At one location i already have a printer on instant ink and that communicates fine so why not this one. What ever I try it will not show as online and proceed with instant ink. It is def online as i can print using eprint. Any Help ??

Category:
1 REPLY 1

‎05-23-2021 02:05 PM

HP Recommended

@WranglerDude

 

Welcome to the HP Support Community.

 

Request you to reach out the UK Instant Ink Support Team over the phone regarding this as this looks like a server issue.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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