Cannot Turn Toner

[Bro017]

My toner kit (143A) will not turn 180 degrees to refill my toner no matter what I do. 

Despite trying both toners and ensuring that the following are in good working order, I cannot turn/fill.  Please advise/contact me more than what I have done.

• Improper Alignment: Make sure you are aligning the toner kit correctly with the printer. There may be specific grooves or guides that need to be matched up for the toner kit to turn smoothly.
• Obstruction: Check for any obstructions or debris that might be preventing the toner kit from turning properly. Sometimes, a small piece of paper or toner residue can get in the way.
• Mechanical Issue: There could be a mechanical problem with the toner kit or the printer itself that's preventing it from turning as it should.
• User Error: Ensure that you're following the refill instructions provided by HP correctly. It's possible that there's a step you're missing or performing incorrectly.
• Safety Feature: Some printers have safety features built in that prevent the toner kit from being removed or turned if certain conditions aren't met. Check the user manual or documentation to see if there are any specific requirements you need to fulfill before refilling the toner.

Thanks in advance!!