Cannot find Tools menu in smart app for HP DeskJet 2700 Series

[cloudcave]

Changed the ink cartridges. Printer automatically printed an alignment sheet. Sheet said if flashing A does not appear alignment has timed out and to use the app to restart alignment. But as mentioned I have none of the tool settings mentioned elsewhere. Now when I print I get lines across all he black and white areas. Coloured areas seem to be fine. 

[Dragon-Fur]

@cloudcave 

Welcome to the HP Community --

Everything I have known about EWS is now contorted into a new format on a new OfficeJet Pro 9135.

That said, the Embedded Web Server (EWS) for your printer should provide you access to your printer's Tools set.

In the Tools category, there should be the various tools, including those for Alignment.

The only checkpoint for which I cannot provide a solid answer is the precise path to those tools in your printer's EWS setup.

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Examples - EWS > Utilities > Print Quality Toolbox

9025_EWS_Tools_Utilities_Print-Quality-Toolbox_1

Example - EWS - Tools > Print Quality > Tools

9135_EWS_Tools_Print_Quality_Tools_1

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP DeskJet 2721e All-in-One Printer  

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[cloudcave]

Sorry, I cannot find my printer's IP address. See attachment.

[Dragon-Fur]

@cloudcave 

No need to apologize -- It does appear you have problems accessing the network features in EWS.

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I know very little about the Mac version of HP Smart.   I cannot tell you where to look in the app -- it appears that the app is not running on a device on the same network SSID as the printer.  That said, the printer says it's OK -- ??

If the printer is not on the local network -- that is, if the printer is on a different network than the device where you are running the HP Smart application -- then sure -- the app won't know how to find the printer's details including any network information.

HP printer setup (HP Smart app)

and

  HP DeskJet, ENVY 6000, 6400 Printers - Printing Self-Test Pages

 Wireless Network Test Results Preparation:

 If Wireless is off (not steady blue or purple) > First switch on Wireless (bottom button on back of printer)

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People who own, use, and support HP devices.

Click Yes to say Thank You

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[cloudcave]

This happened right after my first ink cartridge change and the first time that I have tried to use the tools to clean up or realign the printer heads so perhaps I was never properly connected from the start even though I have been able to print. I have had to reconnect the printer to the network a few times in the last few months. 
I think at this point I should get the system to forget my printer and start from scratch with the setup. Any suggestions on the best way to do this?

[Dragon-Fur]

@cloudcave 

If the printer can be made to be on the network -- and stay connected -- other problems might dissipate.

I am hampered by not having any workable knowledge of MacOS --

I can provide some ideas that are not dependent on that Operating System.

What if?

If you cannot configure the printer on your network and convince the connection to stick,

You might be better served creating a new thread >> Ask for help to connect the printer to the network using your MacOS device.

The following checkpoints are not in order -- take a look at what makes sense for your current situation.

======================================

The printer and the device (computer / mobile device) must be on the same network.

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

If your network configuration supports it,

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS – IPv4

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

EWS_9025_Network_IPv4_Configuration_4

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HP Smart for Mac

 HP Smart – MacOS Desktop – Mac Apple Store

      Compatibility

          Mac OS Desktop

          Requires macOS 11.0 or later.

If you have a supported iPhone / iOS, the following might be useful to illustrate what might be expected behavior.

(At least) when the printer is on the network and can be detected by the HP Smart application, the app's Settings > Advanced includes a "Hide Printer" option to remove the printer from the app.

Example - HP Smart - Mobile - iOS - Settings Menu

HP_Smart_Mobile_iOS_Menu_Settings_1

References

User Guide - HP DeskJet 2700e All-in-One series

HP DeskJet 2700, 2700e, 4100, 4100e printers – Wireless printer setup

 How to Reset wireless For HP DeskJet 4100 & 2700 Printer Series

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips DeskJet 2700

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"