Cannot get my HP 5530 Envy Printer to connect to router.

[Johnpt109]

I just got a new router. Everything connects fine with the exception of my HP 5530 envy printer. Printer wireless test result page says Your HP printer is unable to connect to router due to MAC address filtering may be enabled.  Xfinity, router service provider rep ,informed me that if everything else connects e.g., TV, laptops, etc. then issue is with printer.

[Dragon-Fur]

@Johnpt109 

Welcome to the HP Community --

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What to do?

If you have not done so,

1.  Set the printer back to network defaults so it is not trying to connect to your old network.

Next,

2.  Connect your printer to the SSID named network you want it to use
             (Scroll down to section Example – EWS – IPv4 )

Read / ignore as needed...

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Details / Messages / Examples

User Manual - Reference

User Guide 

Read

Chapter 8 - Connectivity - Starting on Page 53

and

Solve networking problem - Starting on Page 81

NOTES

• The HP ENVY 5530 series only supports connections using 2.4GHz.
• If you are not using Wi-Fi Direct, toggle the setting to OFF on the printer control panel.

and

• If you are running a Dual Band Network, scroll down and read section Dual Band Network - Considerations

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Printer Network Defaults

  HP Printer Setup (Wireless Network)

calls

Go to Restore Wi-Fi setup mode on your HP printer for additional information and button presses for more printer models.

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What does "Mac Address Filtering" mean??

The Mac Address Filtering error message might be the result of the printer not being able to connect to the network.

The odd message wording might just mean the printer does not know the real underlying cause of the issue -- it is a guess based on what the printer knows about the situation (not a lot).

What?

Mac Address Filtering - when supported -- is configured on the router .

You would generally know if you are using Mac Address Filtering -- it is not something that "just happens".

Mac Address is the hardware address of a device - the Mac Address unique to that device (printer, computer, tablet, other).

IP Address is the connection address distributed / assigned by the router for those devices that connect to the router's network.

Mac Address Filtering is a means controlling which hardware device is allowed to connect to which IP address.

If supported by your router, the Mac Address filtering procedure is explained in your router's user manual.

What IF?

A quite rare situation can develop if you are (were) using Mac Address Filtering on the router for an older printer, that is, a printer with a different Mac Address that was (at some point) on the network and using the same IP address.  The fix is to find and remove the (old) printer Mac Address / IP pair from the router and reboot the router.  If you don't know what this means, it does not apply to your situation.

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Cannot Connect ?

One possible reason that the printer cannot connect to your network is that it (the printer) cannot see your wireless network SSID.

Note:  SSID is a named network configured on your router to control network traffic to / from the router.

OR

If the printer can see the SSID named network, the printer might not be able connect to that SSID network because it cannot use the speed / frequency of that SSID network.

What?

The HP ENVY 5530 series only supports connections using 2.4GHz.

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Dual Band Network - Considerations

Reminders 

If the printer supports it, connecting using Ethernet is generally a better choice.

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS – IPv4

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Example - EWS - IPv4

EWS_9025_Network_IPv4_Configuration_3

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=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

Printer Specifications for HP ENVY 5530, DeskJet 4510 Printers

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY 5530 e-All-in-One Printer series  

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