Cannot get my hp7602r smart printer to print. Error cartridge or account error. How can i fix this?

[Dbar56]

• Hp 7602r smart tank
• get error cartridge or account error. Bought used. How do i correct this error? Any ideas i have tried factory reset, went through setup several times. Every time i try printing anything it comes up with this error and the only option is to click on the ❌ then it cancels the print job. 

[Jerry_57]

Hi @Dbar56,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When encountering a cartridge or account error with your HP 7602r Smart Tank printer, there are several troubleshooting steps you can take to resolve the issue:

 

Verify Cartridge Compatibility:
 

• Ensure that the cartridges installed in the printer are compatible and genuine HP cartridges. Using non-genuine or incompatible cartridges can often trigger errors.

Reinstall Cartridges:
 

• Power off the printer and unplug it.
• Open the cartridge access door and carefully remove the cartridges.
• Reinstall the cartridges firmly and correctly seated.
• Close the cartridge access door, plug the printer back in, and turn it on.

Account Verification:
 

• If the printer is linked to an HP Instant Ink account, ensure that the printer settings and account details are correct.
   
• Sign in to your HP Instant Ink account to verify your account status and make sure that there are no issues, such as payment problems.

Check for Firmware Updates:
 

• Make sure the printer has the latest firmware installed, as updates can solve many compatibility and performance issues.
• Visit the Official HP® Support to find and install firmware updates.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support