Cannot print in black and white when cyan is out

[immortalmusic]

I cannot print in black and white when cyan is out

[Nal_NR]

Hi @immortalmusic,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the print quality. 

Some IIC printers (Individual Ink Cartridges) have printheads that require ink available for periodic servicing tasks. This helps to prevent issues with clogs in the printhead and poor Print Quality. The following printers cannot print when an ink cartridge is empty, even though the other cartridges have ink.

If one or more color ink cartridges are low but not empty and you want to minimize the use of color ink, you can change the settings in the HP software to print with black ink only (grayscale). Even if you change the print settings to print with black ink only, the other ink cartridges must still have ink in them in order for the printer to print.

If you choose to print with black ink only, the printer still uses small amounts of ink from all the ink cartridges for occasional servicing tasks. HP recommends that you replace any low-ink cartridges to avoid any interruptions in printing.

Update the firmware and full-feature printer software. Click here

You may also refer to this document for other print quality issues. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.