Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Neverstop Laser MFP 1200w
Microsoft Windows 11

I recently had to refill my HP Laser 1200w printer so I ordered a toner refill kit from the HP website. I successfully refilled the toner (there is sufficient ink in the toner now) but I'm not able to remove the refill kit from the printer after the refill. 

I have tried updating the firmware, and turning it off and on again. Nothing seems to be working.

HELP PLEASE! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.