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‎02-12-2021 06:06 PM

HP Recommended

Office Jet Pro 9018 HP printer.  Have tried to setup 2 brand new printer and both have the same problem.  The carriage does not move at all.  It stays on the right side.  Cannot even load in containers in ink holder--no room.  Please help.

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1 person had the same question
1 REPLY 1

‎02-15-2021 04:28 AM

HP Recommended

@RSO100, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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