Cannot set up or replace ink

[JoniS61]

I have an hp 8025 that was set up and my set up ink is now empty. The printer will not let me replace the set up and doesn’t recognize them being in the printer. I have the use set up cartridges message and can’t install new ink.

[BeemerBiker]

Your 8025 can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge.
The below type is unlikely to work.

[JoniS61]

Thank you for the outreach. They are genuine HP but the printer is stuck on the use set up cartridges. They are in place already. It doesn’t set up with the set up ones and replacing with new doesn’t work either. Still have the use set up cartridges message. 

[BeemerBiker · Accepted solution]

Try one of these two video.  They allow you to bypass setup cartridge requirements.  

This bypass video 1 and another bypass video

let me know what happens or if one works and the other does not

[JoniS61]

Thank you for the links. The first one worked and I didn’t try the second as it wasn’t necessary. Thank you so much for your help! Was able to print right away after completing the steps.