Cannot sign up for instant ink

[heid6230]

I have HP Envy Photo 6230 printer and run out of ink all the time. I wanted to save and sign up for instant ink but the HP smart app isn’t letting me to do so. It doesn’t give an error to my address or card or anything but when I try to enroll it says error but not what the error is about. I tried different cards and didn’t help. I need ink asap.

[Jay_G24]

Hi @heid6230 ,

I'd like to help!

I understand you are unable to enroll in instant ink.

Enrolling in Instant Ink takes just a few minutes. You need an eligible printer with an internet connection, an HP account, an email address, and a payment method*.

You will receive your Welcome Kit with cartridges in about 10 days*. After that Instant Ink ships cartridges when you need them.

• If your printer has not yet been added to your HP account, go to 123.hp.com to download the HP Smart app for your computer or mobile device. The HP Smart app guides you through the printer setup and enrollment process.

• If your printer has already been added to your HP account but is not yet enrolled in Instant Ink, follow these steps.

  1. Sign into your HP Instant Ink account.

  2. If HP Instant Ink  displays as a choice in the left menu, click HP Instant Ink > Plan Overview.

  3. Click Enroll Another Printer or Enroll/Replace Printer to complete the enrollment.

*In some country/regions, Instant Ink enrollment does not require entry of a payment method or shipping address during the free trial. Payment is required to continue printing with HP Instant Ink if you print over the maximum number of pages allowed for the free trial, and a shipping address is required for delivery of the Welcome Kit and replenishment supplies.

Also, refer to - Enrolling in HP Instant Ink

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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