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‎05-06-2025 02:50 PM

HP Recommended
Product: HP ENVY 5020 All-in-One Printer
Operating System: Microsoft Windows 11

I bought my ENVY 5020 printer from Hong Kong and it used the "65" ink. When I replaced the 304 ink it shown the ink cartridge is incompatible, even I have unplugged and reconnected the printer. Could you help to fix this problem? Thanks a lot.

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1 REPLY 1

‎05-07-2025 09:47 AM

HP Recommended

Hi @MCSteven 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

Since the printer will be used in a different region from where it was originally bought and used, we need to perform some changes called regional reset for your printer, only after that you will be able to use the printer with the current region ink cartridges.

 

I will be glad to assist you with the regional reset on your printer.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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